1. Introduction
Welcome to Aim Digital Limited. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your information when you request a free consultation via our website (www.aimdigitallimited.co.uk).
By using our services or submitting your information through our consultation form, you agree to this Privacy Policy.
2. Information We Collect
We only collect the following personal data:
- First Name
- Last Name
- Email Address
- Phone Number
- Customer Query or Message
We do not collect any sensitive personal data or use automated decision-making or profiling.
3. Why We Collect Your Data
We collect your information solely to:
- Respond to your consultation request
- Communicate with you to understand your needs
- Provide relevant information about our IT services
- Improve the quality of our customer service
We do not use your data for marketing unless you explicitly opt in.
4. Legal Basis for Processing
We process your personal data under the following lawful bases, as outlined in the UK General Data Protection Regulation (UK GDPR):
- Consent – You voluntarily provide your details to request a consultation
- Legitimate interest – To respond effectively to your enquiry and improve our services
5. Data Sharing
Your information may be shared with internal team members responsible for handling your request. We do not:
- Sell your data to third parties
- Share your data with unrelated third parties
We may use trusted service providers (e.g., email hosting, CRM tools) who are bound by strict data protection obligations.
6. Data Retention
We retain consultation form data only as long as necessary to:
- Respond to your query
- Provide follow-up support if requested
- Comply with applicable legal obligations
Typically, your data will be securely deleted within 12 months unless further communication is requested.
7. Your Rights Under UK GDPR
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion
- Object to or restrict processing
- Withdraw consent at any time
To exercise your rights, contact us at:
📧 support@aimdigitallimited.co.uk
8. Data Security
We take appropriate technical and organisational measures to secure your personal data, including:
- Secure website (SSL encryption)
- Restricted internal access
- Regular data protection reviews
9. Cookies
We use basic cookies for website functionality and to understand website traffic. For more details, please review our Cookie Policy.
10. Changes to This Policy
We may update this Privacy Policy occasionally. The latest version will always be posted on our website.
11. Contact Us
Aim Digital Limited
📧 Email: support@aimdigitallimited.co.uk
🏢 Registered Office: 61 Bridge Street, Kington, Herefordshire, HR5 3DJ
📜 Company No: 15780709
Last Updated: 3 July 2025